Your browser works through the VPN but another desktop app still fails? The client's operating mode can explain the difference. Here is how to install OutSpeed VPN's recommended client and test the route that your app actually uses.
Get your client and subscription link
Open OutSpeed VPN, check the subscription status and choose instructions for your operating system. Download the recommended app from the provided link. ARM and x64 computers may require different installers.
Your account provides access details and the available server list; the installed client uses them on your computer. A working profile on another device is a useful comparison when checking desktop settings.
Install for your operating system
Finish installation before importing. Avoid modified packages containing unknown preloaded servers. If a build does not support your architecture or OS version, choose a compatible release instead of bypassing system checks.
| System | What to check |
|---|---|
| Windows | Choose the correct architecture. VPN mode may require administrator privileges. |
| macOS | Use an official Mac build and follow its instructions for required network components. |
| Linux | Choose a supported package format and architecture; network permissions vary by client and distribution. |
Import OutSpeed VPN
- Copy the personal subscription link from your desktop connection instructions.
- Add a profile from the clipboard or URL, or use the automatic open-app button when available.
- Check that the profile and server list appear.
- Choose a working server and connect.
- Test your browser and the specific desktop app separately.
If import fails, check ordinary internet access and compare the URL with your account. Repeatedly importing the same URL can create confusing duplicate profiles. Identify a working profile before removing duplicates.
System proxy versus VPN mode
A system proxy tells compatible apps where to send requests. Some software respects that setting; other programs use their own network configuration. A working browser does not prove that every app uses the same route.
VPN mode, also called TUN, creates a virtual network interface and can route traffic more broadly according to the client's rules. Current Hiddify calls the service mode VPN and requires elevated privileges for it. Follow the installed client's official instructions.
Select one mode, reconnect and retest the same app. If it only works in VPN mode, you have found a useful difference. Running a second VPN client at the same time makes this comparison harder.
Verify the actual connection
- Compare the same website with the VPN on and off.
- Test the target app separately from your browser.
- With split routing, run an IP check on a site that actually enters the tunnel.
- Try a second subscription server if the first has interruptions.
- Stop competing downloads when comparing performance.
A browser VPN extension does not replace a system client for other programs. On a work computer, your organisation may manage routes and proxies; follow its network rules.
If internet access fails after disconnecting
Disconnect normally and review the system proxy settings. A client crash can leave a local proxy address pointing to a process that is no longer running. Only undo the setting added by your VPN client: an organisation's proxy may be required for access.
If you need help, send OutSpeed VPN your operating system, client, mode and whether the internet works without the VPN. Keep personal subscription URLs and keys out of public messages.
Common questions
Must I type server addresses manually?
A supported subscription import retrieves the server list from your account URL. Manual address or key changes are generally unnecessary.
Does low ping guarantee high speed?
Ping measures delay. Throughput also depends on capacity, load and the route. Test the activity you actually need.
Choose your connection app
Install a compatible client, then add your OutSpeed VPN subscription using the account instructions.
Incy
VPN CLIENTImport subscriptions by URL or QR. Mobile, desktop and TV releases are available; the desktop build is currently pre-alpha.
Happ
VPN CLIENTAn Xray client with routing profiles. Our Android guide covers excluding selected apps from the VPN.
Hiddify
VPN CLIENTA multi-protocol subscription client. Our guide explains Bypass and app-based routing.
Documentation and sources
Menu names can change between releases. Check the official documentation for your installed version.
Need a hand? We're here.
Tell the OutSpeed VPN team about your device and what you have tried. We can help you find the next step.
Contact OutSpeed VPN